Account Manager

 

Description:

At Nelson, we've been shaping the future of education for children and youth across Canada for over 110 years. As the country's largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all.

 

Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily.

 

When we're searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities. If this sounds like you, we want to hear from you! Apply to join our team today. Let's Create Possible, one learner at a time.

 

About The Role

 

The Account Manager - Assessment & Guided Instruction will be a key, hands-on member of the Nelson Sales team focused on driving sales, supporting product implementation, and delivering exceptional service to school and district clients. Reporting directly to the Vice President, Sales, and working closely alongside the Assessment team, this role is ideal for an individual with both primary/junior classroom and sales experience; especially someone who understands how educators use assessment and screening tools to support young learners.

 

This is a non-supervisory position within a cross-functional team structure. You'll collaborate closely with internal teams (e.g. Marketing, Editorial, Customer Service) and external stakeholders (teachers, administrators, consultants, and clinicians) to ensure our assessment solutions are understood, adopted, and supported. This is a remote-first role with regional travel required.

 

Key Accountabilities

 

Sales & Account Management

• Drive sales of assessment resources within a defined territory and/or segment.
• Manage a portfolio of school and board-level accounts, and clinicians, developing strong, consultative relationships.
• Participate in sales meetings, conducting demos and presentations, both in-person and virtually.
• Develop and follow through on tailored proposals to meet specific school/district needs.
• Track all activity and opportunity stages in Salesforce; maintain up-to-date and accurate records.
• Monitor and support product renewals, upsells, and inactive account re-engagement.
• Provide functional mentorship and support for Assessment team members, leading by example and sharing extensive sales knowledge.
• Meet or exceed sales and activity targets as defined by the VP, Sales.

 

Implementation & Support

• In collaboration with Nelson's Classroom Success team, provide support and guidance for onboarding and usage of assessment tools.
• In collaboration with Nelson's Classroom Success team, assist educators with interpreting results and integrating data into instruction where needed.
• Respond to product-related inquiries and coordinate solutions with internal teams.

 

Market Intelligence & Collaboration

• Stay informed on trends and developments in K-12 assessment, early learning, and intervention.
• Provide timely field insights to product and marketing teams to inform strategy and development.
• Contribute to content development for proposals, presentations, and marketing assets.
• Collaborate cross-functionally with Customer Service, Finance, and Editorial to ensure a seamless customer experience.

 

Requirements

 

Who You Are

 

The Account Manager - Assessment & Guided Instruction is a confident, self-motivated professional who thrives in a fast-paced, field-based sales environment. With both classroom experience and a natural ability to build rapport, you understand the daily realities of educators and are passionate about helping them succeed. You bring a "go-getter" mindset - proactive, resourceful, and energized by targets and timelines. Ideally, you have a background in psychology, special education, or a related field, to deeply understand and support our customers.

You are equally comfortable leading product demos, closing deals, and rolling up your sleeves to support implementation. While you're independent and self-directed, you're also highly collaborative and eager to contribute to a shared team mission. You balance empathy for educators with a sharp focus on outcomes and follow-through.

 

 

The successful candidate will demonstrate the following traits and experiences:

• 2–3 years of educational sales or account management experience in K–12, EdTech, or a similar field.
• Teaching or educational background required, with hands-on experience using early years assessments and screening tools in the classroom.
• Bachelor’s degree or relevant experience in Education, Child or Clinical Psychology, Special Education, or a related field preferred.
• Driven by goals, energized by sales targets, and motivated by customer impact.
• Strong communication, organization, and follow-through skills.
• Proficiency in Salesforce or other CRM systems is an asset.
• Leadership / managerial experience is an asset.
• Self-starter able to manage workload with minimal supervision while contributing as part of a team.
• Curious, quick to learn new tools, and confident explaining technical products.
• A flexible team player who is comfortable navigating ambiguity and change.

 

Working Conditions & Travel

• Remote role with regular regional travel (~60–70%) to client sites and occasional travel for team meetings.
• Home-office time (~30–40%) for planning, documentation, and internal meetings.

 

 

What We Offer

 

At Nelson, we believe in taking care of our people.

 

Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you—professionally and personally.

 

Health & Wellness

• Flexible and customizable health, dental, and paramedical plans for employees and their families
• Health Spending Account (HSA) for medical, hospital, or dental costs not covered by insurance
• Personal Spending Account (PSA) for wellness expenses, including fitness and health related products
• A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between

 

Financial & Professional Wellbeing

• Pension plan with company matching contributions
• Registered Retirement Pension Plan to help secure your future
• Annual educational reimbursement for professional development
• Access to LinkedIn Learning for continuous skill growth